Start your adventure here Formulated for adventure Formulated for touring Formulated for off-roading Formulated for the beach Formulated for work & play Formulated for results Formulated for YOU
Unleash the full potential of your 4WD adventures
and conquer any terrain with Formula 4x4.
Find your cars new suspension & more.
Built to Last.
On and Offroad.
Roads. Beach & Bush.
Meeting all demands.
Our Click & Fit prices include full installation of the product, a wheel alignment and consumables. As an extra level of service, it is expected that your nominated workshop also provides a free suspension inspection and also a free brake inspection. AllFormula stores, including franchises offer these services and much more.
In some cases,Formula fitment partners are independent workshops and – whilst we strongly encourage them to offer free services such as a suspension check or brake inspection – it is at their discretion as to whether or not they choose to offer these as part of the Click & Fit program. Some independent workshops may choose not to provide a free suspension check or a free brake inspection.
In some rare circumstances, key suspension components that are required to be adjusted during your suspension install might be rusted or seized. If this is the case Formula’s Click & Fit price does not include or cover any extra labour required to correct seized or rusted steering components.
This mainly applies to 4WDs. When your vehicle is being serviced, the exterior of your vehicles (body & undercarriage) needs to be clean prior to having your car serviced by our workshop staff.
We ask this, because in some cases customers have arrived at our workshops after a weekend of 4wding. Where their car is full of mud, this has stopped our Suspension Technicians from being able to work on the underbody as mud had caked all the underbody components, making it impossible to carry out any suspension related work.
It is NOT expected that your car be polished / squeaky clean before aFormula service. But it is expected that the underbody of the vehicle is not excessively dirty, so that the below points are met.
If the above criteria is not met. Then at the Workshop Managers' discretion, your vehicle could be rejected by the installer until the vehicle’s undercarriage is clean.
This ruling is for Click & Fit orders, general servicing, suspension upgrades and other vehicle modificationsFormula and its Network of Installers undertake. This is not a rule that is only applied to Formula but is a general rule across all automotive workshops carrying out vehicle services and installations in accordance with Australian OHS/WHS guidelines.
If you live within a popular metro location, then your area is considered metro and you will be offered free shipping. Please note that If you live on the Australian coast, that does not mean you are subject to free shipping.
Our free shipping policy is determined by densely populated metro locations and the viability of distance travelled from our distribution centres. We are constantly expanding our warehousing, so areas covered by free shipping are subject to change.
If you are charged shipping at checkout even though you deem your area to be a metro location, this means that your address has not qualified for free shipping due to the distance that must be travelled to deliver your product from our closest warehouse.
If you live within a metro area and have not received a free shipping option, please message we are happy to clarify shipping manually
Currently the two major exceptions to our free shipping rule, are all areas within Western Australia, Tasmania and the Northern Territory.
Express shipping times and free shipping times are only to be counted once the order has been shipped from our warehouses. Our free shipping and express shipping services both have the same order processing times. We first have to raise the order, then we send it to one of our warehouses for processing and once ready it will be shipped from the warehouse. The difference between express and free shipping services, is the time it takes for the item to be transported from our warehouse to your address.
Your product will generally arrive within 1-2 weeks. Shipping times vary based on your location, current stock levels, order amounts and the shipping service you select. The shipping times supplied on the website checkout are only an estimate for after your order has left our warehouse.
We send out tracking numbers with every order, so you can track every stage of the shipping process once your order has left our warehouse.
If you have any questions about shipping times, please feel free to call us or send us a message.
If you have made a mistake and supplied Formula Suspensions with the wrong shipping address during the purchase of your product and have not informed us before we have dispatched your order. You will be liable for any handling and shipping costs to get the item re-delivered and or have the address changed.
If you have supplied the wrong address and we have sent you address confirmation prior to delivery. Formula Suspensions holds no liability for loss of product, damage or delay in shipping. We however will make every effort to have the product re-delivered.
To ensure this does not happen. Please make certain that your delivery address is correct when purchasing your product. You can also ensure you address is correct by checking the invoices we send to your email and or mobile as an sms.
The Formula Authorised Network Warranty guarantees all Formula supplied products and workmanship for the period or kilometres travelled (whichever occurs first) listed under “Warranty Period” and subject to the conditions of the original part manufacturers’ warranty.
The Formula Authorised Network Warranty does not cover parts and workmanship where the installed part is fitted by Formula and its network to a vehicle used in competition, on a closed circuit, off-road, or any timed event. Where the part has been removed from the vehicle to which it was originally fitted.
Any parts that has been supplied but not installed by Formula will be replaced under the terms of this warranty, but no labour costs will be accepted. Formula Suspensions or the Authorised Network location will not pay for warranty work to be performed outside the Formula National Network.
Subject to review, if we have determined that a product has failed due to installer error where Formula Suspensions and any of its authorised dealers have not installed the product. Your warranty will not be valid.
Formula Suspensions can provide a refund to any customer within a 30 day period as long as the following requirments are met.
We can also accept refunds after 30 days up to a 60 day period but a 10% surcharge on the products price will be charged. After a 60 day period we will not provide any refunds.
Formula 4WD Lift Kits - Bilstein, Formula & RAW 4x4
All Formula lift kits are covered by a 12 month / 20,000km standard warranty. Depending on the brand you purchased you have the ability to upgrade your warranty. Just activate your warranty by filling in the below form.
Learn more here.
SuperPro
Lovells GVM Upgrade Kits
Shock Absorbers & Airbags
Coilover Kits
Coil & Leaf Springs
Misc Components
* For variations speak with your Formula Authorised Workshop Operator for more details
The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits to the original end-user given by these warranties are in addition to other rights and remedies of the original end-user under a law in relation to the goods or services to which these warranties relate.”
Formula promotions (sales and or discounts) are not applicable with any other offer. No discount codes or any other discount can be applied on top of the offer (discounts cannot be stacked). The offer will not be provided to any past orders and no order will be refunded in order to take advantage of the promotion. The dates of the promotion are specified in advertising and will not be adjusted. The promotion is limited to the Formula website only. The promotion is a Formula Suspensions offer and only applies to products sold by Formula Suspensions. We do not offer change of mind returns/refunds. Please choose carefully as Formula Suspensions does not accept return or process refunds of goods because you change your mind or make a wrong decision about goods or services. If you have ordered the wrong product by mistake, we will rectify the by product exchange to ensure you get the correct parts. By making a purchase through our website where you are taking advantage of the offer, you are agreeing to these conditions.
Formula SUSPENSIONS PTY LTD - TERMS AND CONDITIONS OF SUPPLY
1. Price and Quotations
1.1 Formula reserves the right to alter prices without notice.
1.2 As a customer you agree to pay any GST and any other government duties, levies or taxes payable in respect of the goods and services provided by Formula.
2. Orders, Delivery and Risk
2.1 All supplies of goods are subject to availability of stock at the time of delivery.
2.2 Formula reserves the right to deliver any order in instalments and each instalment is considered a separate contract.
2.3 Wherever possible, goods not supplied will be back ordered and will be supplied when available.
2.4 Where goods are delivered, as a customer you may choose the method of delivery and agree to pay all delivery costs, unless otherwise stated.
2.5 All claims for shortages and damage must be reported immediately.
2.6 As a customer you are responsible for insurance and risk of the goods from the time they are received by the carrier or collected from Formula by yourself or your agent.
2.7 It is the customer responsibility to ensure the correct shipping address is supplied.
3. Payments and Property
3.1 Unless Formula has agreed to extend credit, as a customer you must pay for the goods and services before supply.
3.2 Where Formula has agreed in writing to extend credit, as a customer you must pay in full within the given terms. If accounts have not been paid in full by the due date Formula may at its option charge collection costs (including collection costs and legal costs on a solicitor-client basis).
3.3 Formula reserves the right to take any action it deems necessary against persons/companies trading outside these terms. This may include withholding supply or disposal of stock relating to orders contra of accounts, and/or suspension or termination of credit facilities.
3.4 Property and ownership of goods will not pass to the customer but will remain with Formula until Formula receives payment in full of the purchase price of the goods and all other amounts that are owed to Formula for any reason.
3.5 As a customer you authorise Formula or its agents to enter your premises, using whatever force as is necessary, to remove any goods which the property of Formula are, and indemnify Formula against all costs and claims in respect of its exercise its rights under the clause 3.4.
4. Refunds, Goods Returned for Credit and Exchange Remanufactured Unit Deposits
4.1 You are only able to apply for a refund within 30 days of your order date. To be applicable for a refund your ordered products must be unused and in perfect condition.
4.2 All goods returned for credit (including remanufactured core) must have a Return for Credit authorisation number (SRET number), which can be obtained from Formula sales staff. To ensure full credit we require that in addition to the SRET number, the original invoice number and customers name and address are clearly printed on or firmly attached to each package being returned, with packaging being in original condition.
4.3 On return of goods under clauses 4.2, Formula will refund the purchase price less transportation costs, provided the customer has not held the product for a period in excess of 30 days from invoice date.
4.4 All products returned after 30 days from the invoice date will be subject to a 10% handling fee or $10 whichever is the greatest.
4.5 Any items over 30 days from invoice date will not be accepted for refund or credit.
4.6 Products received that do not show or reference our Return for Credit Authorization Number (SRET #) will not be accepted and returned to the customer at their expense.
4.7 Any product returned that is not in a saleable condition upon receipt will incur a repackaging fee of 15% or $10 whichever is the greatest or may be rejected all together depending on the condition of the packaging and type of product.
4.8 Specially brought in, non stock or manufactured parts will not be returnable at any time. These parts will be identified as being non-returnable on the sales invoice.
4.9 Any item that is damaged, has scratches, has other visible wear, is in a used condition or has been installed. Will not be refunded.
4.10 No order will be refunded in order to take advantage of a promotion, discount or sale price.
5. Exchange Remanufactured Unit Deposits
5.1 Formula will charge a fully refundable GST inclusive exchange deposit on all remanufactured units.
5.2 Refunds will only be granted provided the:
(i) Exchange unit is complete (pumps with pulleys and brackets attached etc.) and in serviceable condition with no physical damage or accident damage etc.
(ii) Exchange unit is returned within 6 months of the invoice date.
(iii) Exchange units are returned at your expense, using suitable packaging to prevent damage in transit and that observe environmental protection acts. Any extra costs due to incorrect or insufficient packaging, which violates the environmental protection acts, will NOT be accepted by Formula and will be transferred to the invoiced customer.
(iv) The original invoice number, part number and relevant name and address are clearly printed on or firmly attached to each unit being returned.
(v) The customer will be offered the choice of being charged any costs incurred by Formula to repair any unserviceable exchange deposit returned or providing a suitable working replacement exchange unit in the event of the original deposit return not being of serviceable condition. In the event that either of these two choices is accepted by Formula it will refund the entire GST inclusive deposit.
(vi) Specific exchange units returned after the 6-month invoice date may be credited at Formula’s discretion, to your account at the current market value of that particular unit.
(vii) Suitable exchange units not returned within reasonable timeframes for which an exchange deposit was not initially charged will be invoiced to the customer at the current market value of that particular unit.
6. Warranty
6.1 Formula’s warranty will not cover any product which has:
(i) Been installed/used outside manufacturer’s guidelines.
(ii) The incorrect grade of lubricant or the insufficient amount of lubricant used.
(iii) Accident damages or impacts which may have damaged the remanufactured unit.
(iv) Been dismantled, modified or misused (excessively worn).
(v) Not had payment terms and conditions adhered to as mentioned in section
(vi) Exceeded the warranty terms ie. passed the warranty date and or excessive kilometres etc.
(vii) Any modification to the kit components or items that have been sold to you / invoiced.
6.2 Credits for warranties will not be processed until Formula receives confirmation from its suppliers or Formula’s own warranty department that the warranty has been accepted.
6.3 All appropriate warranty paperwork must be completed and accompany the product being returned to Formula.
6.4 Transportation is at your own expense unless agreed.
6.5 If a remanufactured unit is replaced during its warranty period there is NO extension of the original warranty and it is not transferable upon sale of vehicle.
6.6 Formula Suspensions will honour original manufacturer’s warranty on any part on sold through Formula, unless expressly stated otherwise.
6.7 All warranty returns will require an SRET number and abide by the conditions in clause 4.1.
6.8 Warranties are only applicable for the orginal purchaser and are not transferable.
7. Limitation of Liability
7.1 Formula’s liability shall be limited to the value of any goods or services supplied. Formula employees and agents will not be liable for loss or damage of any kind, however that damage is caused or arises. This includes but is not limited to loss of profit caused by delays in delivery, unreasonable use, negligence, wear and tear, and faulty specifications.
7.2 Warranty as mentioned in section 5 shall be limited to that product only. Formula will not be liable for consequential damage, injury to person/persons, towage, accommodation, or loss of income, this includes, but is not limited to defects arising from accidents, misuse, overloading, negligence, participation in motor sports, and vehicles modified from manufacturers specifications.
8. Click and Fit Orders – Cancellation Policy
8.1 Should a customer decide to cancel their Click and Fit order after payment has been made, a 10% fee will be charged to cover the administration costs associated with the order (liaising with fitment centres, admin, etc.). The 10% fee is applicable to the total checkout amount, including installation. Additionally, the customer will be charged a shipping fee to have the product/s returned to the closest warehouse.
8.2 Once the product has been installed to a customer’s vehicle, no refunds will be granted due to change of mind as per the Formula Shipping & Returns Policy outlined above.
